1. Introduction
These Terms and Conditions (hereinafter referred to as “the Terms”) set forth the usage conditions for the services (hereinafter referred to as “the Services”) provided by So Communications (hereinafter referred to as “the Company” or “we”). By agreeing to these Terms, you may utilize our Services.
2. Services Provided
The main services offered by the Company include:
Translation Services: Providing translation and localization of documents and websites.
Media Coordination: Providing support for interviews and program production.
Business Visit Arrangement Services: Assisting with the planning and coordination of business visits and meetings.
3. User Responsibilities
Users are responsible for the following when utilizing the Services:
Providing Accurate Information: Supplying accurate information necessary for service provision.
Legal Compliance: Users are responsible for complying with all applicable laws when using the Services.
Respecting Intellectual Property Rights: Not reproducing, distributing, or selling provided content (such as translated materials and media lists) without authorization.
4. Contract Formation and Fees
Contract Formation: A contract is formed when the Company confirms the user’s application for the Services.
Fees: Service fees vary depending on the content and scope of the Services. Fees are paid based on the amount agreed upon in writing or electronically.
Payment Methods: Fees are paid via bank transfer or specified online payment methods.
5. Cancellation Policy
If you wish to cancel the Services, the following policies apply:
Translation Services: If canceled before the commencement of translation work, 50% of the fee will be refunded. No refund is provided after the commencement of translation work.
Media Coordination: Cancellations before the start of the service will receive a 100% refund. No refund is provided once the service has commenced.
Business Visit Arrangement Services: If canceled 14 days before the start of the inspection program, 80% of the fee will be refunded. No refund is provided for cancellations after this period.
6. Service Provision and Delivery Time
Service Hours and Delivery Time: Service hours and delivery times are set based on mutual agreement with the user.
Quality Assurance: The Company makes every effort to ensure the quality of the Services provided. However, any issues arising after delivery will be addressed within the scope previously agreed upon.
7. Limitation of Liability
The Company is not liable for any damages (including direct, indirect, incidental, or consequential damages) arising from the user’s use of the Services. However, the Company may be held liable for damages caused by its own negligence in accordance with applicable laws.
8. Handling of Personal Information
The Company handles users’ personal information in accordance with its Privacy Policy and ensures appropriate management. Personal information is used only within the scope necessary for service provision and is not shared with third parties except as required by law.
9. Contract Modifications
The user or the Company may modify the content of the Services as necessary. Any changes will be formally updated in the contract after mutual agreement.
10. Governing Law and Jurisdiction
These Terms are governed by Dutch law, and the courts of the Netherlands have exclusive jurisdiction over any disputes arising from these Terms.
11. Changes to the Terms
The Company reserves the right to change these Terms at any time. Any changes will be posted on the website, and continued use of the Services after such posting constitutes acceptance of the new Terms.
12. Force Majeure
The Company is not responsible for delays or interruptions in service provision due to force majeure events. In such cases, the Company will promptly notify the user and consider appropriate measures.
Force Majeure Events Include:
-Natural disasters (earthquakes, floods, typhoons, fires, etc.)
-Government regulations or legal changes
-Accidents, factory or logistics incidents
-War, terrorism, civil unrest
-Infrastructure issues like power outages, internet or communication disruptions
-Health issues or diseases (e.g., new viruses)
In Case of Delays:
-The Company will provide information on the duration of delays and make efforts to resolve the issues.
-Once the force majeure event is resolved, service provision will resume promptly.
-Alternative solutions may be considered to minimize the impact of delays, and any changes to the delivery date will be adjusted with the user’s agreement.
In Case of Service Interruption or Non-Execution:
-If service provision becomes impossible due to force majeure (e.g., accidents or disasters), the Company will promptly notify the user.
-The Company is not liable for delays or the outcomes of providing alternative services or rescheduling.
-If the service cannot be fully executed, a refund equivalent to the unexecuted portion will be provided for any fees already paid.
Exemption from Liability for Damages:
-The Company is not liable for any damages (direct, indirect, or incidental) arising from delays, interruptions, or non-execution of services due to force majeure.
-The user agrees not to claim damages from the Company due to delays or interruptions caused by force majeure.
Other Measures:
If delays due to force majeure persist for an extended period, the user and the Company may discuss temporarily suspending or terminating the contract. Refunds or other measures will be determined through mutual agreement.
13. Delay Notification and Response
If delays or interruptions in service provision are due to force majeure, the Company will promptly notify the user and provide detailed information about the delay or interruption. Additionally, the Company will inform the user about the expected resumption of services.
Even in the event of delays, the Company will strive to provide the best possible service by proposing appropriate alternatives to the user.